D'Addario & Company, Inc. (“D’Addario”) strives to be a customer-centric company dedicated to producing the highest quality musical instrument accessories in the world. For all other products, if you have purchased a D'Addario product that you believe to be defective, we invite you to submit a Contact Us form, selecting Defect/Warranty as Inquiry Type. We are committed to providing a fair resolution and hope that you will want to continue supporting our brands. Please note: only products purchased through authorized D'Addario resellers qualify for consideration. D'Addario reserves the right to determine appropriate support on a case-by-case basis and at our sole discretion.

D'Addario & Company, Inc. ("D'Addario") warrants any D'Addario (formerly Planet Waves) cable or adaptor, (“Cable” or “Adaptor” or “Product”) purchased from an authorized D'Addario reseller, against defects in material or workmanship when accompanied by a dated sales receipt. This warranty applies to the original owner for the life of the Product with the exception of Classic Series cables which is valid for two (2) years, and is void if the Product is sold or transferred. This warranty shall not cover any problem that is caused by abuse or misuse of the Product, damage caused in the shipping or handling of the Product, malfunctions caused by other equipment, or an act of God. In addition, this warranty does not cover any injury to the user, consequential or incidental damages, including but not limited to, damage to an instrument, lost profits or costs of removal or installation of the Product. Liability under this warranty is limited to replacement of the Product. D'Addario does not authorize any dealer representatives to enlarge the scope of this limited warranty. This expressly made limited warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness. To invoke this warranty, please return your cable to the place of purchase along with your original receipt. You may also submit via the D'Addario Contact Us form by selecting Defect/Warranty as Inquiry Type. You will be required to provide a proof of purchase in the form of a dated sales receipt and a written description of the problem. When all required information is received, D'Addario will follow up with instructions to send us the defective Product, postage is responsibility of the consumer. Product returned without prior authorization will be discarded. Defective Product will be replaced within thirty (30) days of receipt or D'Addario will contact you with further information.

D’Addario & Company, Inc. (“D’Addario”) warrants any Backline Gear Transport Pack products, including but not limited to the following: (1) PW-BLGTP-02: Backline Gear Transport Pack Solo; (2) PW-BLGTP-01: Backline Gear Transport Pack; (3) PW-BLPBT-01: Backline Transporter Single Row Pedalboard Transporter Case; and (4) PW-BLPBT-02: Backline Transporter Double Row Pedalboard Transporter Case  (each a “Backline Gear Transport Pack Product”, collectively the “Backline Gear Transport Pack Products”), purchased from an authorized dealer, against defects in material or workmanship when accompanied by a dated sales receipt. This warranty applies to the original owner of a Backline Gear Transport Pack Product  for a period of one (1) year from date of purchase, and is void if the Backline Gear Transport Pack Product  is sold or transferred. This warranty shall not cover any problem that is caused by abuse or misuse of any  Backline Gear Transport Pack Products, damage caused in the shipping or handling of the Backline Gear Transport Pack Products, malfunctions caused by other equipment, or an act of God. In addition, this warranty does not cover any injury to the user, consequential or incidental damages, including but not limited to, damage to an instrument, lost profits or costs of removal or installation of the Backline Gear Transport Pack Product  (if applicable). Liability under this warranty is limited to replacement of a Backline Gear Transport Pack Product. D’Addario does not authorize any dealer representatives to enlarge the scope of this limited warranty. This expressly made limited warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness. To invoke this warranty, please return your Backline Gear Transport Pack Product to the place of purchase along with your original receipt. You may also call D’Addario directly at 631-439-3300 to speak to a customer service representative and obtain a Return Authorization Number (RMA). Please note, you will be instructed to send us the defective Backline Gear Transport Pack Product, postage prepaid, along with a proof of purchase, and a brief, written description of the problem. D’Addario will contact you within five (5) days of receipt of your Backline Gear Transport Pack Product to discuss the results of our inspection, or we will simply mail a replacement to you within thirty (30) days of receipt.

D’Addario & Company Inc. (“D’Addario”) warrants any EVANS dB One Cymbal, purchased from an authorized D’Addario dealer, against defects in material or workmanship when accompanied by a dated sales receipt. This warranty applies to the original owner for a period of two (2) years, and is void if the product is sold or transferred.

This warranty shall not cover any problem that is caused by abuse or misuse of the product, damage caused in the shipping or handling of the product, cosmetic and ordinary wear and tear, malfunctions caused by other equipment, or an act of God. In addition, this warranty does not cover any injury to the user, consequential or incidental damages or costs of removal or installation of the product. Liability under this warranty is limited to replacement of the product. D’Addario does not authorize any dealer representatives to enlarge the scope of this limited warranty. This expressly made limited warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness.

To invoke this warranty, please return your cymbal to the place of purchase along with your original receipt. You may also submit via the D'Addario Contact Us form by selecting Defect/Warranty as Inquiry Type. You will be required to provide a proof of purchase in the form of a dated sales receipt and a written description of the problem. When all required information is received, D'Addario will follow up within 5 days and provide a Return Authorization Number (RMA). D’Addario will provide instructions to send us the defective product, postage is responsibility of the consumer. Product returned without prior authorization will be discarded. Defective product will be replaced within 30 days of receipt or D'Addario will contact you with further information.

The EVANS Hybrid Sensory Percussion powered by Sunhouse

Limited Warranty

TERMS AND CONDITIONS

(Effective as of December 13, 2022)

Before using the EVANS Hybrid Sensory Percussion Sound System (the “Product(s)”), please read through these Limited Warranty Terms and Conditions (“Limited Warranty”).

D'Addario & Company, Inc. ("D'Addario") warrants the Product, purchased from an authorized D'Addario reseller, against manufacturer defects in material or workmanship when accompanied by a dated sales receipt (sales receipt in electronic mail form is satisfactory). This Limited Warranty applies to the original owner of the Product and is void if the Product is sold or transferred.

The Limited Warranty for the Product is a period of one (1) year, from the date of original purchase (“Limited Warranty Period”).

This expressly made Limited Warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness for a particular purpose. To invoke this Limited Warranty, please return the Product to the place of purchase along with your original dated sales receipt. You may also submit via the “D'Addario Contact Us Form” by selecting “Defect/Warranty” as Inquiry Type. You will be required to provide proof of purchase in the form of a dated sales receipt and a written description of the problem. When all required information is received, D'Addario will follow up with instructions to send us the defective Product, postage is the responsibility of the consumer. Product returned without prior authorization will be discarded. Product and/or material components of the Product bundle, such as sensors and cables, found to be defective as reasonably determined by D’Addario will be replaced within thirty (30) days of receipt or D'Addario will contact you with further information.

Without exception, you will need to provide a copy of your original dated invoice or store receipt identifying the Product serial number as part of the consideration of the grant of Limited Warranty. In the event that you are unable to provide proof of purchase, you should request a copy of your receipt from the reseller from whom you purchased the Product.

RETURNS

The Limited Warranty is offered on a ‘return to base’ basis, meaning the Product and all its material components, such as sensors and cables, must be returned, carriage paid to the retailer you purchased the Product from.

Many Products returned under the Limited Warranty are found not to exhibit any hardware fault at all. Should you experience any issues, please double check all other factors such as cables, drivers, host computer, audio routing & set up, software settings and the like, prior to returning the Product. Contact D'Addario support first, if you experience technical issues.

WHAT DO I NEED TO DO TO ACCESS THE LIMITED WARRANTY THAT COMES WITH MY PRODUCT?

You must register your Product with Sunhouse Technologies, Inc. as part of your initial Product installation.

You can register your Product at https://register.sunhou.se/

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

This Limited Warranty is offered solely to Products purchased from an Authorized Evans Reseller and is not transferable to a second owner.

Should you buy from any of the online pre-owned sites (e.g., eBay, Reverb, etc.) or are not the first owner, then a Limited Warranty will not be offered.

This Limited Warranty does not cover any injury to the user, consequential or incidental damages or costs of removal or installation of the Product. Liability under this Limited Warranty is limited to replacement of the Product. D'Addario does not authorize any dealer representatives to enlarge the scope of this Limited Warranty.

The Limited Warranty does not cover defects arising from (a) improper use of the Product, (b) normal wear and tear to the Product or (c) damage to the Product caused by use with a third-party component or device, including but not limited to, cables, power adapters and/or accessories that are non-Evans or D’Addario branded products. 

The Limited Warranty is void should the serial number label have been removed, tampered with or been electronically, digitally (software) or mechanically modified in any way.

D’Addario warrants that the software contained in the Product is independently developed and licensed from Sunhouse Technologies, Inc. and D’Addario has the right to license and distribute the software within the Product. D’Addario does not warrant that the functions contained in the software will meet the end-users requirements or operate in the combination that may be selected by the end-user, that the operation of the software will be uninterrupted or error free. The agents, dealers and employees of D’Addario are not authorized to make any modifications to or warranties about or for the software.

If you purchase the Product outside your normal country of residence, our local distribution partner in your normal country of residence will not be able to honor this Limited Warranty, though you may request an out-of-warranty chargeable repair or you can return the Product at your cost, to your original dealer to commence the warranty repair process.

Should your Product need attention outside of the Limited Warranty Period, then our distribution partners will offer a payable service option for as long as is practicable.

The EVANS Hybrid Sensory Percussion powered by Sunhouse

UK Limited Warranty

TERMS AND CONDITIONS

(Effective as of July 3, 2023)

Before using the EVANS Hybrid Sensory Percussion Sound System (the “Product(s)”), please read through these Limited Warranty Terms and Conditions (“Limited Warranty”).

D'Addario & Company, Inc., a company incorporated in the State of New York, United States of America, whose registered office address is at 595 Smith Street, Farmingdale, New York, 11735 ("D'Addario") warrants the Product, purchased from an authorized D'Addario reseller in the UK, against manufacturer defects in material or workmanship when accompanied by a dated sales receipt (sales receipt in electronic mail form is satisfactory). This Limited Warranty applies free of charge to the original owner of the Product and is void if the Product is sold or transferred.

If you are a consumer, the rights provided to you under this limited warranty are provided alongside and in addition to all rights and remedies conveyed to you by consumer protection laws and regulations and do not affect the legal rights you have which are applicable to consumers in the United Kingdom. Those statutory rights can be exercised by you at no additional cost. Should the Product be defective, or if it does not conform with the conditions of use, you can choose to make a claim under consumer law or this limited warranty.

In addition to your statutory rights, we are providing you with this Limited Warranty for the Product is a period of one (1) year, from the date of original purchase (“Limited Warranty Period”).

WHAT DO I NEED TO DO TO ACCESS THE LIMITED WARRANTY THAT COMES WITH MY PRODUCT?

You must register your Product with Sunhouse Technologies, Inc. as part of your initial Product installation.

• You can register your Product at https://register.sunhou.se/

To invoke this Limited Warranty, you will be required to provide proof of purchase in the form of a dated sales receipt and a description of the problem. You can either:

(a)    return the Product to the place of purchase along with your original dated sales receipt; or

(b)   submit via the “D'Addario Contact Us Form” by selecting “Defect/Warranty” as Inquiry Type. When all required information is received, D'Addario will follow up with instructions to send us the defective Product, postage is the responsibility of the consumer. Product returned without prior authorization will be discarded.

Where a Product and/or material components of the Product bundle, such as sensors and cables, are found to be defective (as reasonably determined by D’Addario), the Product or relevant material component will either (as D’Addario’s reasonable discretion):

(a)   be replaced within thirty (30) days of receipt;

(b)   be repaired; or

(c)    be refunded to you in whole of or part of the purchase price.

Where required, D'Addario will contact you with further information.

Without exception, you will need to provide a copy of your original dated invoice or store receipt identifying the Product serial number as part of the consideration of the grant of Limited Warranty. In the event that you are unable to provide proof of purchase, you should request a copy of your receipt from the reseller from whom you purchased the Product.

RETURNS

The Limited Warranty is offered on a ‘return to base’ basis, meaning the Product and all its material components, such as sensors and cables, must be returned, carriage paid to the retailer you purchased the Product from. 

Many Products returned under the Limited Warranty are found not to exhibit any hardware fault at all. Should you experience any issues, please double check all other factors such as cables, drivers, host computer, audio routing & set up, software settings and the like, prior to returning the Product. Contact D'Addario support first, if you experience technical issues.

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

• This Limited Warranty is offered solely to Products purchased from an Authorized D’Addario Reseller in the UK and is not transferable to a second owner.
• Should you buy from any of the online pre-owned sites (e.g., eBay, Reverb, etc.) or are not the first owner, then a Limited Warranty will not be offered.
• The Limited Warranty does not cover defects arising from (a) improper use of the Product, (b) normal wear and tear to the Product or (c) damage to the Product caused by use with a third-party component or device, including but not limited to, cables, power adapters and/or accessories that are non-Evans or D’Addario branded products. 
• The Limited Warranty is void should the serial number label have been removed, tampered with or been electronically, digitally (software) or mechanically modified in any way.
• D’Addario warrants that the software contained in the Product is independently developed and licensed from Sunhouse Technologies, Inc. and D’Addario has the right to license and distribute the software within the Product. D’Addario warrants that the software is of satisfactory quality and fit for purpose in line with D’Addario’s description of its use and functionality, but D’Addario does not warrant that the functions contained in the software will meet the end-users requirements or operate in the combination that may be selected by the end-user, that the operation of the software will be uninterrupted or error free. The agents, dealers and employees of D’Addario are not authorized to make any modifications to or warranties about or for the software.
• If you purchase the Product outside your normal country of residence, our local distribution partner in your normal country of residence will not be able to honor this Limited Warranty, though you may request an out-of-warranty chargeable repair or you can return the Product at your cost, to your original dealer to commence the warranty repair process. This does not affect your applicable statutory warranty rights which can be exercised at no additional cost.
• Should your Product need attention outside of the Limited Warranty Period, then our distribution partners will offer a payable service option for as long as is practicable.

YOUR LEGAL RIGHTS AS A CONSUMER IN THE UK

At law, you also have certain rights that protect you if that the Product that you have purchased is faulty. This means that your legal rights will apply (in addition to this limited manufacturer’s warranty) when the Product, or a material component provided in a Product is non-conforming, either because:

a)     it does not match the description;

b)     it is not of satisfactory quality; or

c)     it is not fit for purpose.

The limited warranty we are providing above is a manufacturer’s warranty and applies in addition to, and does not affect, the legal rights that you have against a retailer should the Product not conform or be defective. That includes the mandatory legal warranty that the retailer must provide to you.

These legal rights only apply to Products that you have bought acting as a consumer. This means you cannot exercise these rights for goods that you purchased in the course of business, or for professional use.

Your consumer rights are valid against the retailer who sold you the Product in question, even if that retailer is different to us as the manufacturer of the goods. If the Product is faulty, you are entitled to claim a repair or replacement of the Product from the retailer under that mandatory legal warranty. Alternatively, if you have not used the Product, and it was faulty when it was delivered, you may be entitled to a full refund. Please note that your entitlement to a refund under the legal warranty will depend on:

a)     firstly, whether the defect was apparent on delivery, or whether this became apparent at a later date; and

b)     secondly, whether and to what extent you have made use of the Product.

If you have used the Product for more than six (6) months, then before a repair or replacement is offered, you may be asked by the retailer to provide evidence that the Product was faulty when delivered.

In some cases, repair or replacement is not possible, or would be disproportionately costly given the value of the Product and the nature of the fault. In these instances, you may be entitled to either keep the Product and claim a reduction in price, or it may be possible to return the Product and obtain a partial refund. In determining the price reduction or the level of the refund, the retailer may take into account the time that has passed since they delivered the Product and the use you have made of the Product since it was delivered to you. If you have had the Product for more than six (6) months, then before a reduction in price or partial refund is offered the retailer may ask you for evidence that the Product was faulty when delivered.

The EVANS Hybrid Sensory Percussion powered by Sunhouse

EU Limited Warranty

TERMS AND CONDITIONS

(Effective as of July 3, 2023)

Before using the EVANS Hybrid Sensory Percussion Sound System (the “Product(s)”), please read through these Limited Warranty Terms and Conditions (“Limited Warranty”).

D'Addario & Company, Inc., a company incorporated in the State of New York, United States of America, whose registered office address is at 595 Smith Street, Farmingdale, New York, 11735 ("D'Addario") warrants the Product, purchased from an authorized D'Addario reseller in the European Union (“EU”), against manufacturer defects in material or workmanship when accompanied by a dated sales receipt (sales receipt in electronic mail form is satisfactory). This Limited Warranty applies to the original owner of the Product and is void if the Product is sold or transferred.

If you are a consumer, the rights provided to you under this limited warranty are provided alongside and in addition to all rights and remedies conveyed to you be consumer protection laws and regulations and do not affect the legal rights you have which are applicable to consumers in the UK. Should the Product be defective, or if it does not conform with the conditions of use, you can choose to make a claim under consumer law or this limited warranty.

In addition to your statutory rights, we are providing you with this Limited Warranty for the Product is a period of two (2) years, from the date of original purchase (“Limited Warranty Period”).

WHAT DO I NEED TO DO TO ACCESS THE LIMITED WARRANTY THAT COMES WITH MY PRODUCT?

You must register your Product with Sunhouse Technologies, Inc. as part of your initial Product installation.

• You can register your Product at https://register.sunhou.se/

To invoke this Limited Warranty, you will be required to provide proof of purchase in the form of a dated sales receipt and a description of the problem. You can either:

(a)    return the Product to the place of purchase along with your original dated sales receipt; or

(b)   submit via the “D'Addario Contact Us Form” by selecting “Defect/Warranty” as Inquiry Type. When all required information is received, D'Addario will follow up with instructions to send us the defective Product. We will provide you with a free returns label to return the Product or, at our option, reimburse your reasonable costs of returning the Product. Product returned without prior authorization will be discarded.

Where a Product and/or material components of the Product bundle, such as sensors and cables, are found to be defective, the Product or relevant material component will either:

(a)   be replaced within thirty (30) days of receipt;

(b)   be repaired; or

(c)    be refunded to you in whole of or part of the purchase price.

Where required, D'Addario will contact you with further information.

Without exception, you will need to provide a copy of your original dated invoice or store receipt identifying the Product serial number as part of the consideration of the grant of Limited Warranty. In the event that you are unable to provide proof of purchase, you should request a copy of your receipt from the reseller from whom you purchased the Product.

RETURNS

The Limited Warranty is offered on a ‘return to base’ basis, meaning the Product and all its material components, such as sensors and cables, must be returned.

Many Products returned under the Limited Warranty are found not to exhibit any hardware fault at all. Should you experience any issues, please double check all other factors such as cables, drivers, host computer, audio routing & set up, software settings and the like, prior to returning the Product. Contact D'Addario support  first, if you experience technical issues.

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

• This Limited Warranty is offered solely to Products purchased from an Authorized D’Addario Reseller in the UK and is not transferable to a second owner.
• Should you buy from any of the online pre-owned sites (e.g., eBay, Reverb, etc.) or are not the first owner, then a Limited Warranty will not be offered.
• The Limited Warranty does not cover defects arising from (a) improper use of the Product, (b) normal wear and tear to the Product or (c) damage to the Product caused by use with a third-party component or device, including but not limited to, cables, power adapters and/or accessories that are non-Evans or D’Addario branded products. 
• The Limited Warranty is void should the serial number label have been removed, tampered with or been electronically, digitally (software) or mechanically modified in any way.
• D’Addario warrants that the software contained in the Product is independently developed and licensed from Sunhouse Technologies, Inc. and D’Addario has the right to license and distribute the software within the Product. D’Addario warrants that the software is of satisfactory quality and fit for purpose in line with D’Addario’s description of its use and functionality, but D’Addario does not warrant that the functions contained in the software will meet the end-users requirements or operate in the combination that may be selected by the end-user, that the operation of the software will be uninterrupted or error free. The agents, dealers and employees of D’Addario are not authorized to make any modifications to or warranties about or for the software.
• If you purchase the Product outside your normal country of residence, our local distribution partner in your normal country of residence will not be able to honor this Limited Warranty, though you may request an out-of-warranty chargeable repair or you can return the Product at your cost, to your original dealer to commence the warranty repair process.
• Should your Product need attention outside of the Limited Warranty Period, then our distribution partners will offer a payable service option for as long as is practicable.

YOUR LEGAL RIGHTS AS A CONSUMER IN THE EU

At law, you also have certain rights that protect you if that the Product that you have purchased is faulty. This means that your legal rights will apply (in addition to this limited manufacturer’s warranty) when the Product, or a material component provided in a Product is non-conforming, either because:

a)     it does not match the description;

b)     it is not of satisfactory quality; or

c)     it is not fit for purpose.

The limited warranty we are providing above is a manufacturer’s warranty and applies in addition to, and does not affect, the legal rights that you have against a retailer should the Product not conform or be defective. That includes the mandatory legal warranty that the retailer must provide to you.

These legal rights only apply to Products that you have bought acting as a consumer. This means you cannot exercise these rights for goods that you purchased in the course of business, or for professional use.

Your consumer rights are valid against the retailer who sold you the Product in question, even if that retailer is different to us as the manufacturer of the goods. If the Product is faulty, you are entitled to claim a repair or replacement of the Product from the retailer under that mandatory legal warranty. Alternatively, if you have not used the Product, and it was faulty when it was delivered, you may be entitled to a full refund. Please note that your entitlement to a refund under the legal warranty will depend on:

a)     firstly, whether the defect was apparent on delivery, or whether this became apparent at a later date; and

b)     secondly, whether and to what extent you have made use of the Product.

If you have used the Product for more than one (1) year, then before a repair or replacement is offered, you may be asked by the retailer to provide evidence that the Product was faulty when delivered.

In some cases, repair or replacement is not possible, or would be disproportionately costly given the value of the Product and the nature of the fault. In these instances, you may be entitled to either keep the Product and claim a reduction in price, or it may be possible to return the Product and obtain a partial refund. In determining the price reduction or the level of the refund, the retailer may take into account the time that has passed since they delivered the Product and the use you have made of the Product since it was delivered to you. If you have had the Product for more than six (6) months, then before a reduction in price or partial refund is offered the retailer may ask you for evidence that the Product was faulty when delivered.

The EVANS Hybrid Sensory Percussion powered by Sunhouse

Contrat de Garantie Commerciale

TERMS AND CONDITIONS

(Effective as of July 3, 2023)

Before using the EVANS Hybrid Sensory Percussion Sound System (the “Product(s)”), please read through these Commercial Warranty Agreement (“Commercial Warranty”).

D'Addario & Company, Inc., a company incorporated in the State of New York, United States of America, whose registered office address is at 595 Smith Street, Farmingdale, New York, 11735 ("D'Addario") warrants the Product, purchased from an authorized D'Addario reseller in France, against manufacturer defects in material or workmanship when accompanied by a dated sales receipt (sales receipt in electronic mail form is satisfactory). This Commercial Warranty is free of charge and applies to the original owner of the Product, and is void if the Product is sold or transferred.

If you are a consumer, the rights provided to you under this Commercial Warranty are provided alongside and in addition to all rights and remedies granted to you by consumer protection laws and regulations and do not affect the legal rights you have which are applicable to consumers in France. These statutory rights can be exercised at no additional cost.

In particular, your statutory rights are as follows:

Note that in the box above, “professional” means the “seller” from whom you bought the Product(s), except in the case of the mandatory legal warranty against latent defect set forth by articles 1641 to 1649 to which both the seller and manufacturer (D’Addario) are subject.

Should the Product be defective, or if it does not conform the conditions of use, you can choose to make a claim under your statutory rights set forth by French law described in the box above or this Commercial Warranty.

In addition to your statutory rights, we are providing you with this Commercial Warranty for the Product is a period of one (1) year, from the date of original purchase (“Commercial Warranty Period”).

WHAT DO I NEED TO DO TO ACCESS THE COMMERCIAL  WARRANTY THAT COMES WITH MY PRODUCT?

You must register your Product with Sunhouse Technologies, Inc. as part of your initial Product installation.

• You can register your Product at https://register.sunhou.se/

To invoke this Commercial Warranty, you will be required to provide proof of purchase in the form of a dated sales receipt and a description of the problem. You can either:

(a)    return the Product to the place of purchase along with your original dated sales receipt; or

(b)   submit via the “D'Addario Contact Us Form” by selecting “Defect/Warranty” as Inquiry Type. When all required information is received, D'Addario will follow up with instructions to send to D’Addario the defective Product. D’Addario will provide you with a free returns label to return the Product or, at our option, reimburse your reasonable costs of returning the Product. Product returned without prior authorization will be discarded.

Product and/or material components of the Product bundle, such as sensors and cables, found to be defective as reasonably determined by D’Addario will be replaced within thirty (30) days of receipt or Where required, D'Addario will contact you with further information.

Without exception, you will need to provide a copy of your original dated invoice or store receipt identifying the Product serial number as part of the consideration of the grant of Commercial Warranty. In the event that you are unable to provide proof of purchase, you should request a copy of your receipt from the reseller from whom you purchased the Product.

RETURNS

The Commercial Warranty is offered on a ‘return to base’ basis, meaning the Product and all its material components, such as sensors and cables, must be returned, carriage paid to the retailer you purchased the Product from. 

Many Products returned under the Commercial Warranty are found not to exhibit any hardware fault at all. Should you experience any issues, please double check all other factors such as cables, drivers, host computer, audio routing & set up, software settings and the like, prior to returning the Product. Contact D'Addario support  first, if you experience technical issues.

WHAT IS NOT COVERED BY THIS COMMERCIAL WARRANTY?

• This Commercial Warranty is offered solely to Products purchased from an Authorized D’Addario reseller in France and is not transferable to a second owner.
• Should you buy from any of the online pre-owned sites (e.g., eBay, Reverb, etc.) or are not the first owner, then a Commercial Warranty will not be offered.
• The Commercial Warranty does not cover defects arising from (a) improper use of the Product, (b) normal wear and tear to the Product or (c) damage to the Product caused by use with a third-party component or device, including but not limited to, cables, power adapters and/or accessories that are non-Evans or D’Addario branded products. 
• The Commercial Warranty is void should the serial number label have been removed, tampered with or been electronically, digitally (software) or mechanically modified in any way.
• D’Addario warrants that the software contained in the Product is independently developed and licensed from Sunhouse Technologies, Inc. and D’Addario has the right to license and distribute the software within the Product. D’Addario warrants that the software is of satisfactory quality and fit for purpose in line with D’Addario’s description of its use and functionality, but D’Addario does not warrant that the functions contained in the software will meet the end-users requirements or operate in the combination that may be selected by the end-user, that the operation of the software will be uninterrupted or error free. The agents, dealers and employees of D’Addario are not authorized to make any modifications to or warranties about or for the software.
• If you purchase the Product outside your normal country of residence, our local distribution partner in your normal country of residence will not be able to honor this Commercial Warranty, though you may request an out-of-warranty chargeable repair or you can return the Product at your cost, to your original dealer to commence the warranty repair process. This does not affect your applicable statutory warranty rights which can be exercised at no additional cost.
• Should your Product need attention outside of the Commercial Warranty Period, then our distribution partners will offer a payable service option for as long as is practicable.

The EVANS Hybrid Sensory Percussion powered by Sunhouse

Germany Limited Warranty

TERMS AND CONDITIONS

(Effective as of July 3, 2023)

Before using the EVANS Hybrid Sensory Percussion Sound System (the “Product(s)”), please read through these Limited Warranty Terms and Conditions (“Limited Warranty”).

D'Addario & Company, Inc., a company incorporated in the State of New York, United States of America, whose registered office address is at 595 Smith Street, Farmingdale, New York, 11735 ("D'Addario") warrants the Product, purchased from an authorized D'Addario reseller in Germany, against manufacturer defects in material or workmanship when accompanied by a dated sales receipt (sales receipt in electronic mail form is satisfactory). This Limited Warranty applies free of charge to the original owner of the Product and is void if the Product is sold or transferred.

The rights provided to you under this limited warranty are provided alongside and in addition to all rights and remedies conveyed to you by applicable statutory laws and regulations and do not affect the legal rights you have. Those statutory rights can be exercised by you at no additional cost.

In addition to your statutory rights, we are providing you with this Limited Warranty for the Product for a period of one (1) year, from the date of original purchase (“Limited Warranty Period”).

WHAT DO I NEED TO DO TO ACCESS THE LIMITED WARRANTY THAT COMES WITH MY PRODUCT?

You must register your Product with Sunhouse Technologies, Inc. as part of your initial Product installation.

• You can register your Product at https://register.sunhou.se/

To invoke this Limited Warranty, you will be required to provide proof of purchase in the form of a dated sales receipt and a description of the problem. You can either:

(a)    return the Product to the place of purchase along with your original dated sales receipt; or

(b)   submit via the “D'Addario Contact Us Form” by selecting “Defect/Warranty” as Inquiry Type. When all required information is received, D'Addario will follow up with instructions to send us the defective Product, postage is the responsibility of the consumer. Product returned without prior authorization will be discarded.

Product and/or material components of the Product bundle, such as sensors and cables, found to be defective as reasonably determined by D’Addario will be replaced within thirty (30) days of receipt or D'Addario will contact you with further information.

Without exception, you will need to provide a copy of your original dated invoice or store receipt identifying the Product serial number as part of the consideration of the grant of Limited Warranty. In the event that you are unable to provide proof of purchase, you should request a copy of your receipt from the reseller from whom you purchased the Product.

RETURNS

The Limited Warranty is offered on a ‘return to base’ basis, meaning the Product and all its material components, such as sensors and cables, must be returned, carriage paid to the retailer you purchased the Product from. 

Many Products returned under the Limited Warranty are found not to exhibit any hardware fault at all. Should you experience any issues, please double check all other factors such as cables, drivers, host computer, audio routing & set up, software settings and the like, prior to returning the Product. Contact D'Addario support  first, if you experience technical issues.

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

• This Limited Warranty is offered solely to Products purchased from an Authorized D’Addario Reseller in the EU and is not transferable to a second owner.
• Should you buy from any of the online pre-owned sites (e.g., eBay, Reverb, etc.) or are not the first owner, then a Limited Warranty will not be offered.
• The Limited Warranty does not cover defects arising from (a) improper use of the Product, (b) normal wear and tear to the Product or (c) damage to the Product caused by use with a third-party component or device, including but not limited to, cables, power adapters and/or accessories that are non-Evans or D’Addario branded products. 
• The Limited Warranty is void should the serial number label have been removed, tampered with or been electronically, digitally (software) or mechanically modified in any way.
• D’Addario warrants that the software contained in the Product is independently developed and licensed from Sunhouse Technologies, Inc. and D’Addario has the right to license and distribute the software within the Product. D’Addario warrants that the software is of satisfactory quality and fit for purpose in line with D’Addario’s description of its use and functionality, but D’Addario does not warrant that the functions contained in the software will meet the end-users requirements or operate in the combination that may be selected by the end-user, that the operation of the software will be uninterrupted or error free. The agents, dealers and employees of D’Addario are not authorized to make any modifications to or warranties about or for the software.
• If you purchase the Product outside your normal country of residence, our local distribution partner in your normal country of residence will not be able to honor this Limited Warranty, though you may request an out-of-warranty chargeable repair or you can return the Product at your cost, to your original dealer to commence the warranty repair process. This does not affect your applicable statutory warranty rights which can be exercised at no additional cost.
• Should your Product need attention outside of the Limited Warranty Period, then our distribution partners will offer a payable service option for as long as is practicable.

D’Addario & Company, Inc. (“D’Addario”) warrants any D’Addario tuner (“Tuner”), purchased from an authorized dealer, against defects in material or workmanship when accompanied by a dated sales receipt. This warranty applies to the original owner of a Tuner for a period of one (1) year from date of purchase, and is void if the Tuner is sold or transferred. This warranty shall not cover any problem that is caused by abuse or misuse of any Tuner, damage caused in the shipping or handling of the Tuner, lost parts of the Tuner, malfunctions caused by other equipment, or an act of God. In addition, this warranty does not cover any injury to the user, consequential or incidental damages, including but not limited to, damage to an instrument, lost profits or costs of removal or installation of the Tuner (if applicable). Liability under this warranty is limited to replacement of a Tuner.  D’Addario does not authorize any dealer representatives to enlarge the scope of this limited warranty. This expressly made limited warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness. To invoke this warranty, please return your Tuner to the place of purchase along with your original receipt. You may also call D’Addario directly at 631-439-3300 to speak to a customer service representative and obtain a Return Authorization Number (RMA). Please note, you will be instructed to send us the defective Tuner, postage prepaid, along with a proof of purchase, and a brief, written description of the problem. D’Addario will contact you within five (5) days of receipt of your Tuner to discuss the results of our inspection, or we will simply mail a replacement to you within thirty (30) days of receipt. 

D'Addario & Company, Inc. ("D'Addario") warrants any D'Addario capo (“Capo”), purchased from an authorized D'Addario reseller, against defects in material or workmanship when accompanied by a dated sales receipt. This warranty applies to the original owner for the life of the Capo, and is void if the Capo is sold or transferred. This warranty shall not cover any problem that is caused by abuse or misuse of the Capo, damage caused in the shipping or handling of the Capo, lost parts of the Capo, malfunctions caused by other equipment, or an act of God. In addition, this warranty does not cover any injury to the user, consequential or incidental damages, including but not limited to, damage to an instrument, lost profits or costs of removal or installation of the Capo. Liability under this warranty is limited to replacement of the Capo. D'Addario does not authorize any dealer representatives to enlarge the scope of this limited warranty. This expressly made limited warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness. To invoke this warranty, please return your Capo to the place of purchase along with your original receipt. You may also call D’Addario directly at 631-439-3300 to speak to a customer service representative and obtain a Return Authorization Number (RMA). Please note, you will be instructed to send us the defective Capo, postage prepaid, along with a proof of purchase, and a brief, written description of the problem. D’Addario will contact you within five (5) days of receipt of your Capo to discuss the results of our inspection, or we will simply mail a replacement to you within thirty (30) days of receipt.

D’Addario & Company, Inc. (“D’Addario”) warrants any XPND Products, including but not limited to the following: (1) XPND Pedalboard, (2) XPND Pedalboard Mic Stand; (3) Risers, and (4) Footswitch Toppers (each an “XPND Product”, collectively the “XPND Products”), purchased from an authorized dealer, against defects in material or workmanship when accompanied by a dated sales receipt. This warranty applies to the original owner of an XPND Product for a period of one (1) year from date of purchase, and is void if the XPND Product is sold or transferred. This warranty shall not cover any problem that is caused by abuse or misuse of any XPND Product, damage caused in the shipping or handling of the XPND Product, lost parts of an XPND Product, malfunctions caused by other equipment, or an act of God. In addition, this warranty does not cover any injury to the user, consequential or incidental damages, including but not limited to, damage to an instrument, lost profits or costs of removal or installation of the XPND Product (if applicable). Liability under this warranty is limited to replacement of an XPND Product. D’Addario does not authorize any dealer representatives to enlarge the scope of this limited warranty. This expressly made limited warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness. To invoke this warranty, please return your XPND Product to the place of purchase along with your original receipt. You may also call D’Addario directly at 631-439-3300 to speak to a customer service representative and obtain a Return Authorization Number (RMA). Please note, you will be instructed to send us the defective XPND Product, postage prepaid, along with a proof of purchase, and a brief, written description of the problem. D’Addario will contact you within five (5) days of receipt of your XPND Product to discuss the results of our inspection, or we will simply mail a replacement to you within thirty (30) days of receipt.

D’Addario & Company, Inc. (“D’Addario”) warrants any strap (“Strap”), purchased from an authorized dealer, against defects in material or workmanship when accompanied by a dated sales receipt. This warranty applies to the original owner of a Strap for a period of five (5) years from date of purchase, and is void if the Strap is sold or transferred. This warranty shall not cover any problem that is caused by abuse or misuse of any Strap, damage caused in the shipping or handling of the Strap, malfunctions caused by other equipment, or an act of God. In addition, this warranty does not cover any injury to the user, consequential or incidental damages, including but not limited to, damage to an instrument, lost profits or costs of removal or installation of the Strap (if applicable). Liability under this warranty is limited to replacement of the Strap. D’Addario does not authorize any dealer representatives to enlarge the scope of this limited warranty. This expressly made limited warranty is in lieu of other warranties expressed or implied including the warranties of merchantability and fitness. To invoke this warranty, please return your Strap to the place of purchase along with your original receipt. You may also call D’Addario directly at 631-439-3300 to speak to a customer service representative and obtain a Return Authorization Number (RMA). Please note, you will be instructed to send us the defective Strap, postage prepaid, along with a proof of purchase, and a brief, written description of the problem. D’Addario will contact you within five (5) days of receipt of your Strap to discuss the results of our inspection, or we will simply mail a replacement to you within thirty (30) days of receipt.